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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic
Details

Topic 1

Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

Topic 2

Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

Topic 3

Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Sales Cloud Version 2
B. SAP Service Cloud Version 2
C. SAP Commerce Cloud
D. SAP Business Technology Platform

Answer: C

NEW QUESTION # 13
Which feature is available in SAP Commerce Cloud?

A. Product catalog
B. Management for intercompany sales processes
C. Case processing with registered products
D. Bounce management for new prospects

Answer: A

NEW QUESTION # 14
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Hire to Retire
B. Lead to Opportunity
C. Opportunity to Quote
D. Source to Pay
E. Quote to Order

Answer: B,C,E

NEW QUESTION # 15
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By providing a dedicated self-service experience as a forecast
C. By connecting and delivering data from the value chain and process flow
D. By focusing on back-end service operations

Answer: C

NEW QUESTION # 16
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
C. Business process analysis is available out-of-the-box.
D. SAP Build can be used to create custom apps.
E. SAP Integration Suite is available to integrate applications.

Answer: A,D,E

NEW QUESTION # 17
......

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Stella Parker Stella Parker

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